Job Responsibilities:
Manager CQ department and in charge whole CQ team indicators such as TQ1, Claim, Line Stop, PPM, and customer satisfaction.
Maintain friendly relations with OEM and other customers
Be responsible for managing / driving the efficient problem containment activities to customer complains during mass production.
Participate actively into the quality improvement programs (such as 8D, CAR, EC, Deviation, etc) with professional knowledge and skill.
Organize and build the strong team and flow to ensure the customer quality team.
Handle Quality Issue during mass production with customer
Responsible for the daily management of his / her team and its people development activities.
Be responsible for building the technical competence of his / her team, in terms of defect analysis, problem solving tools, awareness of sekurit technology with respects to its products